FAQs
When can I cancel/reschedule my appointment?
All appointments must be cancelled 2 days prior to the booking date for a refund.
What should I expect when running late?
There is a 5 minutes grace period. After 5 minutes, a late fee of $20 will be applied to your balance.
After 15 minutes, your appointment will be canceled and you must reschedule on the website with a new deposit.
What happens if I miss my appointment?
- No-call/ no-show will result in a loss of your $50 deposit plus a $50 fee to rebook with us.
-After 3 no-call/no-shows, you will no longer be able to get serviced with us.
- Last minute cancellations = lost of deposit + $25 fee to rebook
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Remember Dolls, Communication is Key!
How do I maintain extensions?
- Brush at least once a day
- Keep lashes cleaned and oil-free
- Do not steam or wet lashes for the first 48 hoursÂ
- No rubbing or pulling
When do I book a refill?
- Refills are to be booked when one or both eyes are missing 30-50% of extensions before exceeding the 3 weeks mark.
- I do not refill sets older than 3 weeks